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AI is becoming a go-to Resource for customer service functions, supporting companies make certain prospects receive the support they need when alleviating some of the burden on provider Reps and contact centers. When Lufthansa Group’s business was disrupted through the COVID-19 pandemic, its call facilities were being overwhelmed with consumers a… Read More

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This vacation will turn into an yearly marker for the entire CX field to pause and reflect over the good influence of AI on workforce, businesses, and customers. We hope makes and client expertise pros around the globe will join us while in the celebration annually on October 23.”Based on the world consulting company McKinsey & Co., artificial in… Read More

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